Driven by a relentless bar for quality and sophistication, the Plume product team journey was incredible for driving progress while buffeted by the merciless surprise demands crop up at the breakneck pace of start up company growth.
Plume WiFi began as a strictly consumer product, but by 2018 we were already building new products to aid Communications Service Providers (CSPs/ISPs) and to craft new messaging pertaining to these enterprise customers.
In 2016 - 2018, ISPs had very little insight into their own subscribers network health. They knew how much speed was being served, and how much bandwidth consumed — but hardly more than that.
This meant that ISPs only knew about problems when the customer support lines blew up, and often these were WiFi problems unrelated to their service.
Is the problem with interference from Neighbors? Node placement? Poor WiFi chips on a model of devices? Obstructions in the home such as pipes or appliances?
With Plume, the ISP can now manage and optimize the WiFi just as customers had always mistakenly assumed they were already doing.
This plus, ISPs could see network health all the way down to the final inches of service as it reaches the destination client device.
We designed multiple customer agent portals, web dashboards, and advanced ISP utilities to create a landscape of awareness and control that was previously unknown territory for ISPs.
Detail on challenges designing for Frontline Tier 1 customer support soon to come.
Details on the solutions that pertain to designing for Frontline Tier 1 customer support soon to come.
Detail on challenges designing for the Network Operations Center (NOC) soon to come.
Details on the solutions that pertain to designing for the Network Operations Center (NOC) soon to come.
Detail on challenges designing for the styles, design language, and components for web dashboards soon to come.
Details on the solutions that pertain to designing for styles, design language, and components for web dashboards soon to come.
Detail on challenges designing for the monitoring system for internet/communications service providers soon to come.
Details on the solutions that pertain to designing for monitoring system for internet/communications service providers soon to come.
Detail on challenges designing for Multi-dwelling units soon to come.
Details on the solutions that pertain to designing for Multi-dwelling units soon to come.
Detail on challenges designing for the Plume Corporate Dashboard soon to come.
Details on the solutions that pertain to designing for the Plume Corporate Dashboard soon to come.
