Web dashboard products — Head of Design
As Head of Design I led web dashboard products for Communications Service Providers (CSPs/ISPs): agent tools, network operations, monitoring, and corporate views. Same bar as the consumer app — enterprise clarity at scale. Dense data, role-based views, atomic continuity with consumer and brand — a peer-connected CSP design engine.
Plume started consumer. By 2018 we were shipping products and messaging for ISP partners who needed visibility and control their legacy tools never gave them. Enterprise ops UI is agentic when it surfaces the next action — not a dump of RF charts.
Today's stack for the same CSP suite
One Figma design system with atomic component libraries from Tier 1 to NOC. Cursor and Claude-class agents rapid-prototype alert and diagnosis states. When ISP config, role permissions, or brand tokens change, automations fire downstream: agent portals, monitoring views, and corporate dashboards stay coherent. Peers (CSP partners, NOC, support, eng) connect to tokens + components + agent prompts.
Time Range
To perfect end user experience we must optimize more than the home, but the ISP network at scale
Challenge
In 2016 - 2018, ISPs had very little insight into their own subscribers network health. They knew how much speed was being served, and how much bandwidth consumed — but hardly more than that.
This meant that ISPs only knew about problems when the customer support lines blew up, and often these were WiFi problems unrelated to their service.
Is the problem with interference from Neighbors? Node placement? Poor WiFi chips on a model of devices? Obstructions in the home such as pipes or appliances?
Solution
With Plume, the ISP can now manage and optimize the WiFi just as customers had always mistakenly assumed they were already doing.
This plus, ISPs could see network health all the way down to the final inches of service as it reaches the destination client device.
We designed multiple customer agent portals, web dashboards, and advanced ISP utilities to create a landscape of awareness and control that was previously unknown territory for ISPs.
Frontline Tier 1 Customer Support
Challenge
Detail on challenges designing for Frontline Tier 1 customer support soon to come.
Solution
Details on the solutions that pertain to designing for Frontline Tier 1 customer support soon to come.
The Network Operations Center (NOC)
Challenge
Detail on challenges designing for the Network Operations Center (NOC) soon to come.
Solution
Details on the solutions that pertain to designing for the Network Operations Center (NOC) soon to come.
Brief overview of styles, design language, and components for web dashboards
Challenge
Detail on challenges designing for the styles, design language, and components for web dashboards soon to come.
Solution
Details on the solutions that pertain to designing for styles, design language, and components for web dashboards soon to come.
Signal Monitoring system for Internet/Communications service providers
Challenge
Detail on challenges designing for the monitoring system for internet/communications service providers soon to come.
Solution
Details on the solutions that pertain to designing for monitoring system for internet/communications service providers soon to come.
Uprise for Multi-dwelling units (MDUs)
Challenge
Detail on challenges designing for Multi-dwelling units soon to come.
Solution
Details on the solutions that pertain to designing for Multi-dwelling units soon to come.
The Plume Corporate Dashboard
Challenge
Detail on challenges designing for the Plume Corporate Dashboard soon to come.
Solution
Details on the solutions that pertain to designing for the Plume Corporate Dashboard soon to come.
